About Us
We created our store based on a simple idea: to make it easy for families to find fun, useful, and affordable items for both children and pets, all in one place.
Inspired by the joy our little ones and furry friends bring to our homes, we carefully select products that make everyday life a bit easier and much more delightful. Our goal is simple: to become a trusted, go-to destination for families across the UK.
Terms & Conditions
Welcome to our store. By using our website and placing an order, you agree to these Terms & Conditions.
1. Order Acceptance and Contract Formation
When you place an order, you will receive an order acknowledgement email. Please note that this email does not mean your order has been accepted.
The contract between us is only formed when we credit your payment and **dispatch the products** to you. We reserve the right to cancel and refund any order prior to dispatch due to stock unavailability, pricing errors, or suspected fraudulent activity.
2. Products and Prices
We aim to provide accurate product descriptions, prices, and availability. However, colours, packaging, and small details may occasionally vary from the images shown on our website. All prices are subject to change without notice before an order is accepted.
3. Payments
All orders must be paid for at the time of purchase using the payment methods available at checkout.
4. Delivery and Delays
We aim to dispatch and deliver orders within the estimated timeframes shown on our website. Occasionally, delays may occur due to circumstances outside our control (such as courier delays or severe weather). Please refer to our [Delivery Policy] for more details.
5. Your Right to Cancel
Under UK consumer law, you have the right to cancel your contract and return your items for any reason within 14 days of receiving them. For full details on how to return an item and our refund timelines, please see our [Returns & Refund Policy].
6. Limitation of Liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited under UK law. We are not responsible for any indirect, consequential, or business losses.
7. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the United Kingdom.
8. Contact Us
If you have any questions, concerns, or problems, simply contact us through our email: kidsandfurryfriendsshop@gmail.com.
9. Company Information:
This website is operated by Kids and Furry Friends.
Contact Email: kidsandfurryfriendsshop@gmail.com
Physical Address for Correspondence & Returns: Salvador, Brazil.
*Returns must only be sent after receiving written authorization from us.*
We’re here to help.
Returns & Refund Policy
Delivery Policy
We want you to be happy with your purchase. If something goes wrong with your order, please contact us through our website chat or by email and we will do our best to help.
1. Right to Cancel / Change Your Mind
Under the UK Consumer Contracts Regulations, you have the right to cancel your order and return an item for any reason within 14 days of receiving it.
**How to cancel:** Please contact us via chat or email within 14 days of delivery to notify us that you wish to return your order.
**Return shipping:** You will be responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
**Return timeframe:** After notifying us and we authorize, you must send the item back within 14 days.
**Item condition:** Items should be returned unused and in their original packaging. We reserve the right to reduce your refund if the value of the goods has been diminished by unnecessary handling (beyond what is reasonable to inspect them).
**Refund time:** We will process your full refund within 14 days of receiving the returned item (or proof of return).
2. Damaged or Faulty Products
If your product arrives damaged or develops a fault, please contact us as soon as possible. Under the UK Consumer Rights Act 2015, if an item is faulty, you are entitled to a full refund within 30 days of delivery.
We may request photographs or other information to confirm the condition of the product. If the item is confirmed damaged or faulty, we will provide a pre-paid return label and arrange a full refund or a replacement.
3. Orders That Do Not Arrive
Our standard delivery timeframe is 5–15 days from dispatch. If your order does not arrive within the expected timeframe, please contact us. We will investigate the delivery and, where applicable, arrange a replacement or full refund.
4. How to Contact Us
For any questions, problems, returns or refund requests, simply contact us through our website chat or email:
kidsandfurryfriendsshop@gmail.com
We are always happy to help.
We want your order to arrive safely and on time.
Standard Delivery
Our standard delivery timeframe is **5–15 days** from the date your order is dispatched.
Delivery times are estimates and may occasionally be affected by circumstances outside our control, such as courier delays, severe weather or other unforeseen events.
If Your Order Is Late
If your order has not arrived within the expected timeframe, please contact us through our website chat or by email. We will look into the delivery with our couriers and do our best to resolve the issue as quickly as possible.
In accordance with UK consumer law, if your order is confirmed lost or fails to arrive within 30 days of dispatch, you are entitled to a full refund or a replacement.
Damaged Deliveries
We take full responsibility for your items until they are safely delivered to you. If your order arrives damaged, please contact us as soon as possible. We will request photographs of the damaged product and packaging to help us resolve the issue.
For full details on how we process refunds and replacements for faulty items, please refer to our [Returns & Refund Policy].
Need Help?
If there is any problem with your delivery, just contact us through our chat or email (kidsandfurryfriendsshop@gmail.com). We're here to help.
© 2026 Kids and Furry Friends. All rights reserved.
Privacy Policy
Your privacy is important to us. We are committed to keeping your personal information safe and confidential.
This privacy policy explains how we collect, use, and protect your personal data in accordance with the UK GDPR and the Data Protection Act 2018.
1. Information We Collect
When you place an order or contact us, we may collect the following personal information:
* Name and contact details (email address, telephone number)
* Delivery and billing addresses
* Order history and payment details (processed securely by our payment partners)
We only collect information that is strictly necessary to provide our services and process your order.
2. How and Why We Use Your Information (Lawful Basis)
Under the UK GDPR, we rely on the following legal bases to process your data:
**Performance of a Contract:** To process, fulfill, and deliver your orders, and to provide customer support regarding your purchases.
**Legal Obligation:** To meet our accounting, tax, and regulatory requirements (such as retaining financial records).
**Legitimate Interests:** To analyze sales data, improve our products and services, and maintain website security.
3. Sharing and Transferring Your Data
We do not sell or rent your personal information to third parties. We only share necessary data with trusted service providers to fulfill your order, including:
* Payment processors (to securely handle transactions)
* Delivery and courier companies (to ship your items)
* IT and hosting providers (to keep our website running)
Some of these providers may store or process data outside of the UK. Where this occurs, we ensure that appropriate safeguards are in place to guarantee your data remains protected to UK standards.
4. Data Retention
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for. For financial and tax purposes, we generally retain order records for 6 years following the transaction, as required by UK law.
5. Your Legal Rights
Under the UK GDPR, you have the following rights regarding your personal data:
**The right to access:** You can request a copy of the personal data we hold about you.
**The right to rectification:** You can ask us to correct any inaccurate or incomplete information.
**The right to erasure:** You can request that we delete your personal data under certain conditions.
**The right to object/restrict:** You can object to or restrict the processing of your data in certain circumstances.
To exercise any of these rights, please contact us through our website chat or by email.
If you are not satisfied with our response, you have the right to lodge a complaint at any time with the UK supervisory authority, the **Information Commissioner’s Office (ICO)** (www.ico.org.uk).